PASSENGER BILL OF RIGHTS AS A TAXI RIDER, YOU CAN EXPECT

PASSENGER BILL OF RIGHTS
AS A TAXI RIDER, YOU CAN EXPECT

Convenient Payment Methods
You can always pay for your ride with a credit card, cash or gift card. You can also use our mobile app!
Honest Pricing
Our rates are set by Durham County. We never surge price, even during popular events.
Safety and Respect
Your driver will be courteous, and treat you with the utmost level of professionalism.
No Meter Scams
We will never charge you more than your meter fare. We guarantee it, or we will give you your money back.
No Cell Phone While Driving
The road deserves your driver’s attention. Your driver will never be on the phone during your trip.
Smoke Free Ride
Thanks to Durham’s Clean Air Act, there is no smoking allowed in any Yellow Cab.
Comfortable Ride
Our cars will never be too hot or too cold. If you are uncomfortable, your driver will make any necessary adjustments to fix it.
Serious About Safety
We are committed to your safety. Every Yellow Cab is equipped with Drive Cam technology and monitored. All drivers undergo 50 state background checks on a regular basis.
Service Animal Friendly and Disabled Accessible
You may be accompanied by a service animal. We also offer wheelchair accessible vehicles for your convenience.

 

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